Clear from the beginning
Plain-language principles for a confident commission. Final trading terms will be issued before any order or payment is accepted.
A quotation is not an order. Production begins only after the design, specification, price, payment schedule and estimated timescale have been confirmed in writing. Because commissioned pieces are made to an approved personal specification, cancellation and return rights may differ from standard ready-made goods. Your statutory rights remain unaffected.
You may provide inspiration photographs or sketches. We use these to understand aesthetic direction and will not knowingly reproduce protected logos, hallmarks or counterfeit branded products. Where necessary, a design will be adapted into an original commission.
Where included in the written specification, an independently issued grading report will accompany the qualifying centre stone. A grading report describes assessed characteristics and is not a monetary valuation or insurance policy.
Precious-metal pieces exceeding applicable UK weight thresholds will be independently tested and hallmarked by a recognised Assay Office. Items below statutory thresholds may be exempt but will be accurately described.
Price comparisons must be genuine, current and like-for-like. Maximum savings are not guaranteed for every design. Any price-match decision is confirmed in writing after the specifications have been checked.
Enquiry details are used to review and respond to your request, prepare quotations and manage any resulting commission. Uploaded files are stored securely for this purpose. We do not sell personal information. Formal company details, data-retention periods and the responsible contact will be added before public commercial launch.
The final order terms will state any resizing allowance, inspection period and aftercare. Bespoke or personalised goods may not qualify for change-of-mind cancellation, but this does not remove legal remedies for faulty, misdescribed or non-conforming goods.